Metro Alarm & Lock is pleased to announce the recently implemented Interactive Voice Response (IVR) system. This new IVR system is an electronic format communication that is used to deliver information on low priority signals, for example; troubles, low battery, ac power loss, etc.
The most significant advantage of the IVR is that the electronic communication is delivered upon receipt of the signal (no delay based on alarm priorities and/or human interaction).
When receiving a phone call from the IVR, please listen to the prompts and press the following:
- After the initial greeting, press 2 for further details.
- Next, you will receive information about the signal that was received. To confirm message was received, press 3.
- If phone call is not confirmed (pressing 3), the IVR will contact the next person on the call list.
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