Metro Alarm's Customer Care

“Thanks for your phone message earlier today asking my opinion about the installation and service from Metro Alarm so far. I must tell you that I couldn’t be more pleased. Everything went almost exactly as estimated for the installation with awesome guys to work with. The prices quoted during the bidding process were the same with no hidden or added fees. We had our first service call last week and it was handled the next day, no problems! From John, who came out to bid the project to Tom who headed up the install, you, Barb, who has been so considerate each time I’ve spoken with you and all the techs that have been out here, we are so happy with our decision to switch companies! Your knowledge and service in the past few months have far surpassed the customer service I have received in the last 11 years being here at Parkway from our last company. I don’t mean to be impersonal by e-mailing rather than calling, but I figured maybe you could forward this on to some of the others who have made this large change for us so seamless. Thanks for everything!!” ~ Sandy Hart, Parkway Cooperative

Customer Care

Emergency Call List

Download the Emergency Call List form   Read more »

Cancellation of Monitoring Services

Download the Cancellation of Monitoring form   Read more »

View Alarm History

Download the View Alarm History instructions   Read more »

User Code List

Download the User Code List form   Read more »

Card Holder List

Download the Card Holder List form
   Read more »

Open Close Name Changes

Download the Open Close Name Changes form
   Read more »

DMP Internet Monitoring Info

Download the DMP Internet Monitoring Info
   Read more »

XR-6 User Guide

Download the XR-6 User Guide
   Read more »

XR-20 User Guide

Download the XR-20 User Guide
   Read more »

XTL User Guide

Download the XTL User Guide
   Read more »

XR-50 Quick Refference Guide

Download the XR-50 Quick Refference Guide
   Read more »

XT-50 User Guide

Download the XT-50 User Guide
   Read more »

XR-500 Quick Refference Guide

Download the XR-500 Quick Refference Guide
   Read more »

XR-500 User Guide

Download the XR-500 User Guide
   Read more »

DVR Port open info for Mits 4500 & 4700 Series

Download the DVR Port open info for Mits 4500 & 4700 Series
   Read more »

Glossary

Download the Glossary
   Read more »